Customer Service
Personal Logos
If you did not upload your personal logo at the time of order, please send all personal logos to logos@gladiatorguards.com. Include your full name and order number in the subject line for order accuracy.
Special Services
20% actively deployed military discount. Mouthguard for military personnel only (must ship to APO/FPO address)
$1 donation to fight breast cancer with every polka dot Gladiator order
RUSH shipping is available for a small fee
RUSH production is available for a $20 fee. Please call for details. Available Nov-July.
International orders welcome
What If Your Stone Model Isn’t From Gladiator?
Gladiator also welcomes orders with any existing stone model. Please email customerservice@gladiatorguards.com with a picture of your existing stone model to find out if you are eligible for discounts.
Gladiator Warranty
We stand by the high quality of our products. All defective products may be returned for a replacement within 30 days. Each Gladiator custom mouthguard is backed by our Compliance Guarantee against defects in materials and workmanship in the Gladiator. This warranty does not apply to damage of the Gladiator custom mouthguard caused by neglect or misuse by the athlete. Gladiators that are returned with evidence of chew marks is a clear indication that the athlete is chewing on their Gladiator while it is not properly positioned in their mouth. This negligence will compromise fit, form, integrity and protective qualities of the Gladiator and will void any and all warranties.
Shipping And Missing Items
Gladiator Custom Mouthguards, Sport Guard Inc. (SGI) uses USPS to ship all kits, mouthguards and products. SGI is not responsible for any lost, misplaced or misdelivered items. Should there be a shipping issue, SGI will work with USPS to recover any missing items. Should the items not be able to be located, additional fees may be applied.
Cancellation Policy
A cancellation is only valid by phone when requested within 1 hour of order time and impression kit has not shipped. A $10 fee will apply and all other funds will be returned to the original method of payment. Please allow 5-10 business days for funds to be processed and returned.
Return/Refund Policy
Gladiator Custom Mouthguards, Sport Guard Inc. (SGI) manufactures custom made products. No refunds or exchanges are accepted.
Failed Impression/New Kit Policy
Gladiator Custom Mouthguards, Sport Guard Inc. (SGI) ships enough material for two attempts at your impression. Should your impression fail inspection, additional fees for a new kit and shipping will apply. No refunds are given for a failed impression.
How To Replace A Defective Product
To replace a defective product to Gladiator you will need to request a Return Merchandise Authorization (RMA) number. This can be done by emailing us at customerservice@gladiatorguards.com and including photos of the defective product. No replacements of any type will be accepted without an RMA. In your email, we will need the following information to authorize your return:
- Customer name
- Invoice number
- Product(s) ordered
- Nature of the problem
- Photos of the defective product
When we issue your RMA number we will instruct you as to whether you will need to return the product before we ship out the replacement or if the replacement will be sent to you immediately.
If you need to send back the product before a replacement is sent:
Please remember to write the RMA number on the outside of the box. Also, make sure the box is securely wrapped and be sure your package is insured and prepaid. We will make every effort to speed the process of your replacement. When a replacement is shipped out to you a credit on your credit card will be made to you for the return shipping of the defective product. Please allow a minimum of 2 weeks to process your request.
For all additional inquiries please contact us regarding the item you are not satisfied with.
Send your defective product to:
Sport Guard Inc.
Customer Returns
3451 W. Allegheny Avenue
Philadelphia, PA 19132
